Billing Term and Condition

SAFE PAYMENT METHODS

We offer diverse, secure payment channels for your beauty shopping experience:

  • Credit/Debit Cards:
    American Express, Mastercard, Visa, Discover, JCB, Diners Club
  • E-Wallets:
    Apple Pay, Google Pay, PayPal, Shop Pay, Venmo, Elo (Brazil local payment)
  • Security Assurance:
    All transactions use SSL encryption and PCI DSS-compliant gateways (Stripe, Braintree), ensuring secure payment for your beauty hauls.

CHECKOUT FLOW GUIDE

  1. Payment Process:
    • One-click checkout available for saved payment methods (optional), perfect for restocking your favorite skincare.
  2. International Payments:
    • Multi-currency support; EU customers auto-sync VAT via Apple Pay for seamless cross-border orders.

ABNORMAL PAYMENT HANDLING

  • Failed Payments:
    Contact support@ezyskincare.shop with your bank statement for manual order matching within 1 business day—never miss limited-edition beauty products.
  • Refunds:
    Unshipped orders refunded instantly; shipped orders follow our Returns Policy. Refunds process in 1–7 business days.

CUSTOMER SUPPORT

  • Email:
    support@ezyskincare.shop (subject: "Payment Issue + Order Number", e.g., "PayPal Error + SKU20251201").
  • Phone:
    +11 814 571 0004 (Mon–Fri 9:00–18:00 PST, press 3 for payment help).
  • Live Help:
    "Payment Assistant" widget on checkout pages answers FAQs like "Why was my card declined?" for smooth payments.

PAYMENT PROTECTION

  • Dispute unauthorized charges within 30 days; we cover fraudulent losses.
  • Regular security updates maintain PCI DSS compliance for worry-free shopping.