Return policy

Scope of Application

This policy applies to U.S. beauty and skincare orders. Placing an order confirms your acceptance of return terms tailored for skincare products.

A. 14-Day Return Policy

  • Timeframe: Request returns/exchanges within 14 days of delivery (based on tracking confirmation).
  • Conditions:
    • Items must be unused, unopened, with original packaging (sealed products require intact seals).
    • Manufacturer Direct and "FINAL SALE" items (e.g., clearance masks, limited gift sets) are non-returnable.

B. Return Process

  1. How to Apply:
    • Email: support@ezyskincare.shop (subject: "Return + Order Number" with issue photos: leaks, damaged packaging).
    • Phone: +1 (281) 748-3750 (press 3 for beauty after-sales).
  2. Instructions: Approved returns receive a shipping label. Unapproved returns will be rejected (high-value serums require original authenticity codes).

C. Damaged/Wrong Items

  • Contact us within 24 hours with photos if:
    • Quality issues: Leaks, spoilage, broken seals (e.g., serum spills, cream clumps).
    • Incorrect item: Received wrong product (e.g., facial cleanser instead of toner).
    • Shipping damage: Deformed packaging causing product damage (include outer and inner photos).
  • We’ll arrange replacement, exchange, or refund (sensitive skin products require batch numbers).

D. Exchange Policy

  • Eligible for:
    • Damaged/wrong items, incorrect sizes (e.g., 50ml cream sent as 30ml).
    • Defective products (e.g., abnormal sunscreen texture).
  • Samples/gifts are non-exchangeable unless with the main product.

E. Fee Policy

  • No restocking fees, but personal-reason returns (e.g., wrong scent) deduct shipping costs (bulk sets charged by actual freight).

F. Refund Processing

  • Notification within 3–5 business days of receiving returns.
  • Original payment method refunds take 1–7 days (credit card refunds may align with billing cycles).

G. Discount Policy

  • Unused discounts are non-refundable; "Buy 1 Get 1" sets refund at paid amount, no price adjustments.

Customer Support

  • Email: support@ezyskincare.shop (include order number, detailed photos of batch labels/authenticity codes).
  • Phone: +1 814 571 0004 (Mon–Fri 9:00–18:00 EST, beauty support line).