Shipping policy

These terms apply to ezyskincare users, covering beauty product purchases and services, optimized for skincare industry practices to protect your rights.

SECTION 1 ONLINE STORE FUNDAMENTALS

1.1 Eligibility

  • Must be of legal age; parental consent required for minors (prevents children from purchasing skincare).
  • Prohibited uses: Tampering with product ingredients, false efficacy claims.

1.2 Conduct Policy

  • No bulk purchasing/reselling of hot items (e.g., limited-edition serums); accounts may be terminated.
  • Unauthorized use of product images (e.g., for counterfeit sales) is forbidden.

SECTION 2 ORDER & PRICING TERMS

2.1 Purchase Limits

  • High-demand products (e.g., restock creams, celebrity sunscreens) may be limited to 3 units per order.
  • Frequent orders from the same address may be canceled as potential reseller activity.

2.2 Pricing Details

  • Promotions (e.g., "Buy 2 Get 1 Free") apply at checkout; gifts while supplies last.
  • Cross-border prices exclude duties, with estimated taxes shown at checkout (for high-value items like serums).

SECTION 3 PRODUCT & SERVICE DISCLOSURES

3.1 Efficacy Statement

  • Descriptions based on lab data (e.g., "90% reported improved hydration"), results vary by individual.
  • Slight color/texture variations (e.g., in natural ingredient masks) are normal, not defects.

3.2 Service Modifications

  • Temporary service changes (e.g., product discontinuation) will be notified 3 days in advance.
  • Seasonal products (e.g., summer sunscreen collections) are limited-edition.

SECTION 4 RETURNS & EXCHANGES

4.1 Hygiene Policy

  • Opened skincare items are non-returnable except for quality issues (with shelf-life after opening noted).
  • Samples/gifts are non-returnable unless with the main product.

4.2 Quality Issues

  • Report leaks/spoilage within 48 hours with photos/videos for return/exchange.
  • Allergic reactions require a medical certificate for refund/replacement.

SECTION 5 THIRD-PARTY SERVICES

5.1 Brand Direct Services

  • Some products (e.g., luxury serum sets) are fulfilled by brands, with after-sales handled by them.
    5.2 Tool Disclaimer
  • The "Skin Type Test" is for reference only, not a medical diagnosis.
  • Disputes from third-party tools (e.g., skin analysis apps) are not our responsibility.

SECTION 6 LIMITATION OF LIABILITY

6.1 Efficacy Disclaimer

  • Results are not guaranteed (e.g., anti-aging effects vary by age/skin type).
  • No liability for skin issues from improper use (e.g., not doing an allergy test).

6.2 Intellectual Property

  • Product images/ingredient lists are copyrighted; unauthorized use is prohibited.
  • Users are liable for third-party IP infringement disputes.

SECTION 7 TERMS UPDATE & DISPUTE RESOLUTION

7.1 Amendment Notice

  • Major changes (e.g., return policy updates) post on the homepage and via email.
  • Promotion terms may update real-time; confirm before participating.

7.2 Governing Law

  • Governed by U.S. law; disputes litigated in Colorado courts.
  • Invalid clauses do not affect others (e.g., age restriction remains valid).

CONTACT US

  • Email: support@ezyskincare.shop (subject: "Terms Inquiry + Order Number", e.g., "Returns Policy + SKU20251201").
  • Phone: +1 814 571 0004 (Mon–Fri 9:00–18:00 EST, press 2 for beauty support).
  • Address: Colorado(CO) Aurora 80014-7238 3785 S Emporia Way,M107.